FAQs • Canal Winchester, OH • CivicEngage

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Pool

1. How do I purchase a Canal Winchester Swimming Pool Membership online?: To purchase your Canal Winchester Swimming Pool membership, follow these steps: 1.Visit our online resource and click on “Create an Account” on the right side of the page. This will direct you to the eSoft Planner website. 2.If you have not registered for an account, you must do so now. If you signed up for an account at the pool, please refer to the email you received for your username and password. 3.Complete your profile information. Be sure to add all your family members for quicker membership sign up. 4.Select “Memberships” in the navigation bar and choose the appropriate pass. 5.Complete the required fields. Membership IDs can be picked up at your first visit to the pool.

1. What's the city's Snow Removal Policy?: The City of Canal Winchester makes every effort to keep our streets clear and passable before, during and after a snow event by utilizing brine solutions application, salting and plowing.
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2. What's the city's Mailbox Replacement Policy?: The city has established uniform process to reimburse citizens for mailbox damage caused by City crews during snow and ice control or any other maintenance activity. Learn more

3. What's the city's Leaf Removal Policy?: The City of Canal Winchester conducts its annual leaf removal service from the first week in October through the first week in December. Please take note of service information.

1. I am new to the City of Canal Winchester. Where can I find information about utilities?: Information can be found at the utility billing page. You can also contact the Utility Billing Clerk via email with questions.

2. I received my utility bill and the usage seems high. What do I do?: Please contact the Utility Billing Clerk via email or by calling 614-837-7716 to discuss. In most situations, a work order will be placed with the Water Department and a staff member will visit the residence to investigate.

3. I paid my utility bill through my bank before the due date but I just received a late bill with a penalty. Why is this?: The City of Canal Winchester does not receive payments made through banks directly to our bank. A physical check is written by the bank, mailed to the city, and posted when received. Banks can take 5-10 to process the payment. Please allow sufficient time for the city to receive your payment when paying through your bank. For other questions, contact the Utility Billing Clerk via email or by calling 614-837-7716.

1. I have a manhole in my front yard. Is it OK to cover it up?: The city needs access to each and every manhole in order to provide maintenance on the system and prevent sewer backups. It is therefore against city ordinance to cover or obstruct a manhole.