Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Utility Billing Clerk. This process can take 5 to 10 business days depending on the banking institution. Resident accounts are considered paid upon receipt of the physical check from the bank.
To stop automatic withdrawal of your utility bill, please submit a request here. Please allow up to 2 billing cycles for changes to take effect.