FAQs • Canal Winchester, OH • CivicEngage

I am new to the City of Canal Winchester. Where can I find information about utilities?: Information can be found at the utility billing page. You can also contact the Utility Billing Clerk via email with questions.

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Utility Billing

1. I am new to the City of Canal Winchester. Where can I find information about utilities?: Information can be found at the utility billing page. You can also contact the Utility Billing Clerk via email with questions.

2. I received my utility bill and the usage seems high. What do I do?: Please contact the Utility Billing Clerk via email or by calling 614-837-7716 to discuss. In most situations, a work order will be placed with the Water Department and a staff member will visit the residence to investigate.

3. I paid my utility bill through my bank before the due date but I just received a late bill with a penalty. Why is this?: The City of Canal Winchester does not receive payments made through banks directly to our bank. A physical check is written by the bank, mailed to the city, and posted when received. Banks can take 5-10 to process the payment. Please allow sufficient time for the city to receive your payment when paying through your bank. For other questions, contact the Utility Billing Clerk via email or by calling 614-837-7716.